Privacy Policy

  1. Introduction

1.1 www.Norsevape.co.uk (The Website) is owned and managed by Norse Vape AS in Norway. 

1.2 These terms determine the terms between you (the customer) and www.Norsevape.co.uk 

1.3 Your use of this website and any service available on the website means that you accept these terms in full. 

1.4 You should not use this website if you do not accept these terms in their entirety. Please read the terms carefully before ordering products. You acknowledge that by accepting the terms, you agree to be bound by the terms and conditions. It is recommended that you print and keep a copy of these terms. 

  1. Customer information

2.1 To buy the products from www.Norsevape.co.uk, you need to create a customer account at www.Norsevape.co.uk by filling out the online registration. 

2.2 By filling out the electronic registration form to create a customer account, you also agree that www.Norsevape.co.uk performs verification and security procedures with respect to the information provided in the electronic registration form. 

2.3 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment. 

2.4 You are responsible for storing your own username and password, where access to your customer account is required. You should ensure that you store your username and password securely and that the details required to access the customer account are not provided to another party. 

2.5 As a customer, you are responsible for your customer account and actions taken in it. If you are aware of or suspect that a username and password or other information related to your customer account with us has become known to a third party, you should inform us immediately. Email: customer@norsevape.co.uk

2.6 Our website is intended for adult use only. By ordering from www.Norsevape.co.uk for the purchase of products, you guarantee that you are at least 18 years old. 

2.7 By ordering with www.Norsevape.co.uk for the purchase of products, you guarantee that you are legally able to enter into binding contracts, and this action is in no way prohibited under the applicable law of the country in which you are currently located. Acceptance of these terms is a condition of purchasing the products. 

2.8 We reserve the right to restrict or remove your access to this website if you violate these terms. Such restrictions or removal will take place without notice or explanation where we deem it appropriate or necessary. 

  1. Privacy

We take your privacy seriously. We comply with the Personal Data Act and the GDPR. For further information please see our privacy policy. 

  1. Product prices and title

4.1 We do our utmost to ensure that the prices displayed on our website are correct. However, if an error is discovered in the price of a product, we reserve the right to either cancel the order or contact you to arrange payment of any additional amount to be paid or refund any overpayment from you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the actual shipment of the relevant order and any related items. 

4.2 We reserve the right to change all product prices without notice. 

4.3 Title in products ordered from us will not be transferred to you until we have received and processed a valid payment, and that the payment has been processed and accepted, and your order has been sent. 

  1. Your order

5.1 When you place an order, you will automatically receive a confirmation email from us to confirm the order. Your order is an offer made to us to purchase the items specified in the order. 

5.2 Your offer will only be accepted by us when we have sent you an e-mail to confirm the shipment of your order. 

5.3 Product specifications that are not included in the shipping email are not included in the order and contract between you and us. 

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete information or details that cannot be verified or where fraud is suspected. 

5.5 If we are unable to determine these details or resolve these issues, there will be a full refund against the card used at the time of purchase. No other form of refund or credit will be offered, nor will it be refunded to a third party card or account. 

5.6 The amount from your order is only reserved when the order is placed, when the order is sent, the amount will be deducted from your account.  

  1. Shipping and customs declaration

6.1 All orders received by us are subject to availability. 

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the order is not in stock at the time of purchase. In this situation you will be contacted. Please allow 28 days for delivery (from the date of order) before reporting the order as not delivered. 

6.3 We cannot be held responsible for disturbances in shipping due to industrial disputes or action beyond our direct control. If such a disruption occurs, you will be offered delivery via an alternative delivery or fulfilment company or full refund. 

6.4 www.Norsevape.co.uk 
Does not represent or warrant that the website or products available for purchase on the website are appropriate or legal in locations outside Norway, or that the products and / or deliveries are in accordance with the law or regulations of applicable local law in which you are currently located . 

6.5 Products you shop for on www.Norsevape.co.uk sends from the UK and is only sent to addresses in Norway. We do not ship goods out of Norway. 

6.6 If you choose to access the Website and make purchases of the products from a place outside Norway, you are responsible for complying with all applicable local laws. 

6.7 If you fail to pick up the package, and it is returned to us, we charge a fee of 300NOK. 

  1. Cancellation rights, returns and refunds

7.1 Pursuant to the Consumer Purchases Act, you have the right to cancel the purchase. To exercise this right, however, you must notify us in writing by sending an email to customer@norsevape.co.uk within 14 working days from the day after you received your goods. 

7.2 As mentioned above, notice of cancellation must be in writing, a telephone call is not a valid cancellation. 

7.3 No right to cancellation, refund or return exists under the Consumer Purchase Act when you have used your product, unless the product is defective and you return it for that reason. 

7.4 Items that have been sealed or shrink wrapped, and this has been removed, can only be returned if they are defective. 

7.5 No right of cancellation exists for goods that contain liquid, personal goods or goods that are intimate in nature or goods where there may be hygiene problems, unless it is defective. Please note that any items used cannot be returned for hygienic reasons. 

7.6 If part of your set does not work, please contact us for a replacement under warranty. 

7.7 You must inspect the products immediately upon receipt and must notify us within 7 working days after delivery by e-mail, if the products are damaged or items are missing. If you fail to do so, you will be deemed to have accepted the products. 

7.8 We offer a 30 day money back guarantee from the date of purchase on most products. All returns must be received within 30 days after payment has been made in the original packaging with all accessories and documentation with original packaging. Due to strict health standards, we cannot refund or replace any open cartridge packages or disposable products. Also we can not refund or replace a product that contains liquid, even if they are in original packaging and not opened. Shipping costs are non-refundable and you must pay for return shipping. 

7.9 Products must be received by our return department within 30 days after the payment has been made to receive a refund. The address of the return department will be sent to your e-mail address, and it can also be found on the form RMA (Returned Merchandise Authorization). 

7.10 Please follow the following procedure for all returns to us: 

7.10.1 Write an e-mail to customer@norsevape.co.uk which describes why you want to return the product, and one of our customer support representatives will be happy to help you. 

7.10.2 An RMA number will be issued, and you will write the number in the RMA form that you will receive a form from us via e-mail together with the RMA number. Please attach the RMA form to the products you return to us. If you return the product because it is defective, please state errors or omissions. 

7.10.3 All exchanges and replacements require a complete Return Form (RMA) approval form, unless specified. Returns must be received within fourteen calendar days of submitting your RMA form. Failure to return goods within this period will invalidate the right to exchange and return in future cases. 

7.10.4 Repackaged the product in the original packaging, including accessories, brochures, manuals, warranties or guarantees that came with the product. Unfortunately, we will not be able to provide a refund where the product is in an incomplete condition. 

7.10.5 If the original packaging around the product has been damaged or damaged, we only issue a refund if the product is returned due to a defect. If the original packaging of a defective product has been damaged or damaged, you should make sure that the returned product is adequately packed for shipment back to us. 

7.11 Please allow 1-2 weeks to process refunds to reflect when we receive the products. 

7.12 You are responsible for paying any shipping costs or shipping costs that arise upon return of the product. 

7.13 Products must be sent via registered delivery. If you return the products after cancellation, we have the right to deduct the cost of the products from you. 

7.14 We do not issue refunds for items that have been lost or stolen in transit to us. 

7.15 When a return is lost or stolen in transit to us, you should claim compensation from the company that sent the shipment. 

7.16 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you. 

7.17 Unused products can be returned quickly by customers to our address listed at the end of these Cancellation Rights, Returns and Refunds. 

7.18 Due to the above, we will refund the purchase price of a returned product within 30 days after you have received written notice of your intention to return the product. 

7.19 Please note that we will not refund any courier service, overnight or handling item of any delivery or postage fee. 

  1. Customer complaints

We try to answer all customers’ complaints or questions within five working days. 

  1. Defective products

If you experience an error with a product, it can be returned to us subject to our return policy above. 

  1. Warranty

10.1 All warranties, representations, terms and conditions other than those expressly set forth herein, expressed or implied by law, common law, commercial use or otherwise, and whether in writing or orally with respect to www.Norsevape.co.uk, The product and the delivery of the order are hereby expressly excluded to the extent permitted by law. 

10.2 Norse Vape products are guaranteed in the event of defects in workmanship or materials. 

10.3 The warranty only covers the original product strictly under the following conditions: 

10.4 USB charger, USB car charger, UK wall charger, EU wall charger, US wall charger are guaranteed for a period of twelve calendar months from the date of payment and can be repaired or replaced at your discretion up to a maximum of once. 

Batteries are consumables and are guaranteed for thirty calendar days from the date of payment. Batteries are manufactured to the highest standard, but may fail or degrade over a period of time, especially if used incorrectly. The expected life of an electronic cigarette battery is around 2-4 months or with at least 150 charger cycles, depending on usage. Regular replacement of batteries is recommended for best use. Replacement batteries can be purchased from www.Norsevape.co.uk. 

10.5 The warranty does not apply to defects due to improper use, improper or insufficient maintenance, incorrect charging or use of alternative charging adapters or unauthorized modifications, including the use of e-liquid substances. 

10.6 Refills are consumables that are not covered by the warranty due to the product’s consumability, and for health and hygiene. 

10.7 Warranties will also be invalid if objects are not used within the stated operating instructions, and without careful care. 

10.8 Should you wish to return an item due to error or defect, you must contact our customer support at customer@norsevape.co.uk as soon as the error is found. Failure to do so or to continue to use an item that is known to be incorrect will invalidate your right to compensation. To see specific rules regarding returns, see our Return Policy. 

10.9 All exchanges and replacements require a complete Return Form (RMA) approval form, unless specified. Returns must be received within fourteen calendar days of submitting your RMA form. Failure to return goods within this period will invalidate the right to exchange and return in future cases. To see specific rules regarding returns, see our Return Policy. 

10.10 www.Norsevape.co.uk reserves the right to refuse any exchange request that does not substantially satisfy our requirements or terms. 

10.11 Guarantees only apply to products purchased on www.Norsevape.co.uk Any product purchased on other sites or websites is not covered by any warranty. 

 

 

  1. Limitations and Exceptions from Liability

11.1 When content and information is provided on the website free of charge, we exclude all responsibility for such content and information. 

11.2 All business losses (including, but not limited to) loss of profit, income, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded. 

11.3 All indirect, consequential or special losses or damages are excluded. 

11.4 All other losses or damages that are not reasonably foreseeable at the time of the contract between you and us are also excluded. 

11.5 All losses related to loss or corruption of data, databases, systems, software or hardware are excluded. 

11.6 These Terms do not exclude or limit liability for death or personal injury caused by you or us. 

11.7 These Terms do not exclude or limit liability for fraud or fraudulent confusion caused by you or us. 

11.8 These Terms do not exclude or limit liability if this is contrary to the applicable law of this jurisdiction. 

11.9 other loss that occurs and whether it is due to damage (including negligence), breach of contract or other, even if it can be expected. 

  1. Events beyond our control

We shall not be liable for delay or non-liability under these terms and conditions if the delay or error is due to any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil suffering or industrial dispute. 

  1. License

13.1 We grant you a license to access the content, information and services available on our website for personal use. 

13.2 This license allows you to download and cache (using your browser) individual pages from our website. 

13.3 This license does not permit you to download and modify certain pages or essential parts of our website, or make the website accessible via an intranet, where our website or a significant part of it is located locally on the relevant intranet. 

13.4 Our website design, layout, content or text may not be copied, edited or otherwise manipulated without our express prior written permission. 

13.5 Our website cannot be placed in the frame set on another website. 

13.6 Third parties are not allowed to “deep link” to pages on our website without our explicit prior written permission. All links (unless expressly permitted by us) must be to the main index page of our site. Furthermore, the content of such links, whether graphic or text, should be misleading, false, derogatory or otherwise offensive. 

13.7 The “deep link” restriction does not apply to partners who want to send customers directly to a specific site or product to increase their affiliate sales. 

  1. Copyright

14.1 All content, databases, graphics, buttons, icons, logos, layouts and appearances are our copyright, unless expressly acknowledged otherwise. 

14.2 Data extraction, extraction or use of product information from our website is not permitted without our explicit prior written permission. 

  1. User-generated content

15.1 Where the facility exists, you may provide reviews or public feedback on the Website to products purchased by you, also known as user-generated content. 

15.2 Where the facility exists, such user-generated content can be delivered in various formats and media. text, audio, video and still images. 

15.3 As part of providing this content to us, you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and reproduce such content, as required, including sublicensing to others parter. 

15.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore, the content shall not be illegal or in violation of the laws of any jurisdiction in which it may be displayed. 

15.5 We reserve the right to remove content that violates or risks violating these terms. 

15.6 However, we shall not assume any responsibility for the audit or monitoring of user-generated content. 

15.7 Any complaints about such content by licensees or any user or visitor to our website should be directed to us using our contact information listed at the end of these terms. 

16. Indemnification

By using our website, you claim us and undertake to indemnify us at all times now and in the future against all possible claims in connection with breaches of these terms. Such damages to include (but not limited to) any costs lawfully and otherwise, any other expenses, damages or settlements that arise as a result of a breach of these Terms. 

17. Variation

We reserve the right to change these terms and conditions at any time without notice to you. Such varied terms and conditions automatically apply to the use of our website from the date of publication on our website. 

18. Task

We reserve the right to assign our rights and obligations under these Terms, without notice to you. The right of assignment only applies to us and does not apply in any way. 

19. Severability

The preceding paragraphs, subheadings and clauses of these Terms shall be read and interpreted independently. Should any part of this Agreement or its clauses, sub-clauses or clauses be found to be invalid, it shall not affect the remaining sections, sub-clauses and clauses. 

20. Dropout

Failure by us to enforce any accrued rights under these Terms is not to be taken as or is considered a waiver of those rights by us, unless we acknowledge the disclaimer in writing. 

21. Third parties

These terms are between you and us. They do not apply to or benefit third parties and are not dependent on any third party. 

22. Entire Terms and Conditions

These terms set forth the entire agreement and understanding between you and us. 

23. Your statutory rights

When you act as a consumer, your statutory rights are unaffected. 

24. Jurisdiction

These terms shall be interpreted and enforced in accordance with UK law and shall be subject to the exclusive jurisdiction of UK courts. 

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